Privacy Policy

True Contracting LLC ("True Contracting," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the types of information we collect, how we use it, and the choices you have regarding your information when you visit our website or request our services.

1. Information We Collect

We collect information that you provide directly to us, as well as certain information automatically when you use our website. This may include:

• Contact information — such as your name, email address, phone number, and mailing or project address.
• Project details — information you provide about the type of renovation or construction work you are requesting.
• Communications — messages, inquiries, and feedback you send to us through our contact and quote request forms.
• Usage data — technical information such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free quotes and estimates.
• Schedule consultations, appointments, and project work.
• Communicate with you about your project, services, and appointments.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers — trusted third parties who perform services on our behalf, such as email delivery, hosting, and scheduling, and who are bound to protect your information.
• Subcontractors — when necessary to complete the work you have requested.
• Legal requirements — when required by law, court order, or to protect our rights, property, or safety.

4. Mobile Information & SMS/Text Messaging

If you provide your mobile phone number and opt in through one of our forms, you consent to receive SMS/text messages from True Contracting LLC related to your quote request, appointment scheduling, and project updates. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For full details of our messaging program, please review the Messaging/SMS Program section of our Terms & Conditions.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, analyze site traffic, and improve functionality. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to provide our services, and to comply with our legal obligations. When information is no longer needed, we take steps to securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain communications. To exercise any of these rights, please contact us using the information below. You may also unsubscribe from marketing messages at any time by following the instructions in those messages.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

You can also reach us through our contact page.